Refund & Return Policy

Every bag of Daily Sip Coffee represents our unwavering commitment to excellence. Our Ethiopian Grade 1 Yirgacheffe beans undergo meticulous double fermentation and precision roasting to ensure you receive coffee of unparalleled quality and character.

We stand behind every product we sell. If your coffee doesn't meet our exacting standards or your expectations, we want to make it right.

30-Day Satisfaction Guarantee

We offer a 30-day return window from the date of delivery. If you're not completely satisfied with your purchase, you may return unopened bags for a full refund or exchange.

Eligibility Requirements:

• Products must be unopened and in original packaging
• Coffee must be within its freshness date
• Return must be initiated within 30 days of delivery
• Original proof of purchase required

How to Initiate a Return:

1. Contact our customer service team at sales@dailysipcoffee.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship the product back using our prepaid label

Refund Timeline:

Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.

Refund Amount:

• Full product price refunded for eligible returns
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are covered by Daily Sip Coffee for quality-related issues

Processing Time:

Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution's processing time.

We take great care in packaging your coffee to ensure it arrives in perfect condition. However, if you receive a damaged or defective product:

• Contact us immediately at sales@dailysipcoffee.com with photos of the damage
• We will arrange for a replacement or full refund at no cost to you
• No need to return the damaged product unless requested
• Expedited replacement shipping available upon request

Quality Issues:

If you believe your coffee has a quality issue (stale, off-flavor, etc.), please contact us within 14 days of receipt. We may request a sample for quality testing and will provide a full refund or replacement.

Who Pays for Return Shipping?

• Quality Issues or Our Error: Daily Sip Coffee covers all return shipping costs
• Change of Mind: Customer is responsible for return shipping costs
• Damaged in Transit: We cover all costs and arrange pickup

Return Shipping Instructions:

We will provide a prepaid shipping label for eligible returns. Please package the coffee securely in its original packaging and affix the label. Drop off at any authorized shipping location or schedule a pickup.

For health and safety reasons, the following items cannot be returned once opened:

• Opened coffee bags (unless there is a quality issue)
• Gift cards and promotional items
• Clearance or final sale items (marked as such at time of purchase)

Special Circumstances:

We understand that exceptional situations may arise. If you have concerns about a product that falls outside our standard return policy, please contact us. We evaluate each case individually and strive to find a fair solution.